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Operations Manager

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Posted: 03/21/2011

The Trustees of Reservations
Western Region

About the Organization The mission of the Trustees of Reservations is to preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. A small band of visionary volunteers founded the organization in 1891 and it has evolved into a complex organization with 180 year-round employees who are led by a volunteer governance structure and supported by over 45,000 member households. The Trustees care for over 100 properties which comprise more than 24,000 acres and monitor 285 Conservation Restrictions protecting another 16,700 acres. The Trustees of Reservations Western Region is defined by the New York, Vermont, and Connecticut borders on its west, north, and south, and on the east, a border roughly following I-495. Within this region, we own and manage over 10,000 acres across 40 properties and monitor dozens of conservation restrictions. These properties include historic houses with formal gardens, farms, waterfalls, and numerous extensive woodlands. The properties also include multiple staff residences and rental properties, two National Historic Landmarks, a National Natural Landmark, and multiple and varied small enterprises. The Trustees believe that people are connected to place, and it is our mission to foster stronger connections between communities of people and their natural and cultural heritage. It is our belief that climate change is the greatest threat to the sustainability of the Commonwealthís priority landscapes and that our success demands that we catalyze widespread action to offset this hazard. To succeed, we must become a broadly inclusive organization that engages and unifies the diverse communities of Massachusetts.

Operations Manager
Professional Opportunity
Holyoke, MA

Essential Functions:

1. The Operations Manager (OM) provides strategic leadership within the Western Region as part of the regionís management team and is a member of a statewide team of Operations Managers. Within the region, the Operations Manager works particularly closely with the regionís Engagement Manager, the Senior Advancement Officer, and the Regional Director to oversee the implementation of regional priorities.

2. The OM ensures that our properties, structures, and resources demonstrate sustainable practices/principles and are cared for in accordance with our mission and standards.

3. The OM ensures that our staff and other resources are allocated within the Western Region in a manner that supports our strategic objectives.

4. The OM provides leadership and guidance to the regionís four superintendents, management unit staff, volunteers, as well as part-time and seasonal staff.

5. The OM assists the RD in developing and overseeing the regionís operating budget.

Specific Responsibilities:

1. Serve on the regional management team and contribute to strategic priority setting and the ongoing review of strategic opportunities, their implementation, and evaluation.

2. Supervise, motivate, and professionally develop the four superintendents who report directly to the OM. Develop, monitor, and amend, as necessary, work plans for the Superintendents and their management units, ensuring the regionís strategic priorities are being supported by these plans. Also, support the Superintendentsí management of their supervisees (paid and volunteer) and work with Superintendents to build regional stewardship capacity through a robust and creative volunteer program as well as productive partnerships.

3. Ensure that the regionís property staff share the vision, ownership, and commitment to implement The Trusteesí strategic goals, including our priorities regarding sustainability, volunteerism, inclusion & diversity, and engagement.

4. With guidance from the Regional Director (RD), work with the Superintendents to develop an annual operating budget for the property management needs of the region. Also, participate in capital equipment and project budgeting.

5. Review the monthly financial statements and alert the RD of any significant anomalies or discrepancies.

6. Working with the Director of Structural Resources, as appropriate, to oversee significant capital projects in the region.

7. Provide leadership and guidance to the regionís property staff in the area of enterprise development and management.

8. Work closely with the other members of the regionís management teamóthe Cultural Resources Manager, the Engagement Manager, the Ecologist, the Community Conservation Specialist, and the Senior Advancement Officeróto ensure that their needs are being adequately supported by our property and resource care and that the property staffís work is likewise supported.

9. Work with the organizationís resource specialists and other OMs to develop property management policies and strategies. Ensure that consistent policy and protocol adoption and implementation is carried out across the region.

10. Serve as the regional safety officer, which involves establishing a comprehensive approach to visitor safety and ensuring that regional staff and volunteers receive appropriate safety training on a regular basis.

11. Develop and sustain productive relationships with our supporters, neighbors, visitors, partners, and allies.

12. Assist and guide the superintendents in resolving visitor and property-based conflicts and other issues.

13. Work with Superintendents to support the organizationís conservation restriction monitoring needs as well as other tasks focused on maintaining the organizationís LTA accreditation status such as the completion of annual property surveys.

14. Perform, direct or report on projects and assignments as requested.

The Operations Manager reports to the Western Regional Director and is based out of The Trustees regional office in Holyoke.

Abilities, Skills, Qualifications

1. A Bachelorís Degree in Conservation Area/Park Administration and Management, Environmental Design or related natural resource discipline, along with 7-plus years of progressively responsible management of staff, properties, and programs in the natural and cultural resources fields. Familiarity with the visitor service, recreation or tourism industries a plus, as is experience in managing small enterprises.

2. Proven commitment to staff and volunteer development and a successful track record of recruiting, supervising, motivating and working with a diverse team.

3. Outstanding communication skills and ability to be a strong spokesperson and relationship builder within the region and beyond.

4. Excellent Ďpeopleí skills and an ability to work with committees, colleagues and others.

5. Must have proven organizational skills as well as very strong computer skills.

6. Comfort with or close knowledge of the value and approaches to fundraising, outreach, cultural resources, and environmental education and interpretation.

7. Must have technical expertise in property management as well as working knowledge of power equipment and vehicles.

8. Must be able to handle the physical demands of the job.

9. Must have a valid Massachusettsí driverís license and a clean driving record.

Benefits, Work Schedule and Salary

As a full-time employee, the Operations Manager is eligible for benefits provided by The Trustees. The position is a full-time, year round, exempt position. It requires frequent travel across the Western Region and periodically, the state. Minimal administrative support is available so the workload will include a range of administrative tasks. Frequent work on weekends, evenings and some holidays is required. Starting salary is dependent upon qualifications and experience.

OPen until
Until Filled

How to apply
For further information or to apply, contact or send resume and cover letter to: Cynthia Sommer
Cynthia Sommer
193 High Street
Holyoke, MA 01040

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