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Chief of Retail, Visitor and Volunteer Services

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Posted: 06/02/2016

Pamplin Historical Park
Visitor Services, Retail, & Volunteers

Pamplin Historical Park is located on a 424-acre campus in Dinwiddie County, Virginia, six miles from Petersburg and 31 miles south of Richmond. The Park contains three museums, features an extensive costumed interpretive program, and preserves the site of a major Civil War battlefield. Pamplin Historical Park, a privately owned 501 (c) (3) non-profit organization, and is a major historical attraction with an ambitious expansion plan. For more information, please visit our website at www.pamplinpark.org

Chief of Retail, Visitor and Volunteer Services
Professional Opportunity
Petersburg, VA
Open Until
Until Filled




The Chief of Retail, Visitor, and Volunteer Services (RV&VS) manages daily operations in the Civil War Store, at the Parks Admission desk, and the Parks duty stations in the National Museum of the Civil War Soldier and the Battlefield Center.  He/she directly supervises all hourly staff and volunteers in Retail & Admissions and in Visitor Services.  He/she recruits, trains, mentors, and evaluates all direct reports.  The incumbent also has direct responsibility for the Parks Volunteer program.  This includes recruiting volunteers and recommending them for service.  He/she will train, mentor, and evaluate all volunteers who serve in retail, admissions, or visitor services capacities.  The Chief of RV&VS will ensure that excellent customer service is provided by all staff and volunteers working in retail, admission, or visitor services capacities.






  • Possess a bachelors degree in communications, business, marketing, or related field
  • Have a minimum of three years paid experience working in a retail setting or at a museum or historic site in a public contact capacity
  • Have a minimum of one year of supervisory experience
  •  Possess outstanding customer service skills as demonstrated in a work environment and demonstrate the ability to instill those skills in subordinate staff and volunteers
  • Possess strong oral and written communications skills as demonstrated in a professional setting
  • Demonstrate a professional record of working successfully in a team environment in progressively more complex situations.
  • Possess competence in operating computerized point of sale and inventory systems
  • Demonstrate experience using word processing and spreadsheet software applications
  • Possess the ability to lift up to thirty pounds without assistance


How to apply
Submit a complete Pamplin Historical Park application form, a resume, and a narrative statement of not more than two typewritten pages addressing the preferred qualifications for this position. Additional materials may be included at the applicant's discretion; however, the Park does not guarantee the return of any application materials. Highly qualified applicants will be interviewed by telephone. The best candidates will be invited to participate in a personal interview at the Park at their own expense. All applicants will be notified about the status of their application; therefore, we request that applicants do not call the Park for information about their candidacy. Applicants wishing to withdraw their name from consideration should notify Pamplin Historical Park at their earliest convenience. To obtain an application form, log on to www.pamplinpark.org/careeropportunities.html, call (804) 861-2408, or request one at the Park. Submit completed application packets to: Pamplin Historical Park, Attn: Diane Willard, Director of Administration, Marketing and Membership Services, 6125 Boydton Plank Road, Petersburg, VA 23803. Application packets may be mailed, faxed to (804) 861-2820, or hand-delivered.
Diane Willard
Phone: 804-861-2408
Fax: 804-861-2820
6125 Boydton Plank Road
Petersbufg, VA 23803

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