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Associate Team Leader






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Posted: 07/06/2017

Employer
The Preservation Society of Newport County
Visitor Services

The Preservation Society of Newport County is a 501(c)(3) organization founded in 1945 to preserve and protect the architectural heritage of Newport County, Rhode Island. The Preservation Society’s collection of historic houses together with their landscapes, fine and decorative arts constitutes a unique cultural museum spanning the colonial period through the Gilded Age. Each house museum plays a significant role in the effort to preserve and interpret the evolution of Newport’s artistic, social, and cultural past, which reflects developments on the national level. The Preservation Society is accredited by the American Alliance of Museums, a designation achieved by only six percent of American museums. The Preservation Society of Newport County is a non-profit organization whose mission is to protect, preserve, and present an exceptional collection of house museums and landscapes in one of the most historically intact cities in America. We hold in public trust the Newport Mansions, which are an integral part of the living fabric of Newport, Rhode Island. These sites exemplify three centuries of the finest achievements in American architecture, decorative arts, and landscape design spanning the Colonial era to the Gilded Age. Through our historic properties, educational programs, and related activities, we engage the public in the story of America’s vibrant cultural heritage. We seek to inspire and promote an appreciation of the value of preservation to enrich the lives of people everywhere


Position
Associate Team Leader
Type
Professional Opportunity
Location
Newport, RI
Details
 

 

Associate Team Leader (Part Time)

 

 

Job Summary:

The Associate Team Leader is a skilled and cross-trained member of the Preservation Society Leadership Team working within the Visitor Experience unit of the Museum Experience Department. As such, the Associate Team Leader will participate fully in the development and delivery of the Visitor Experience philosophy. Associate Team Leaders will assist the Team Leader in achieving customer satisfaction second to none in the houses to which they are assigned and will work directly with the Team Leader, Sr. Team Leader, Visitor Experience Supervisor and Manager to assist in the supervision of staff assigned in order to achieve the visitor experience. A flexible schedule is required.  One weekend day is required. Requires a minimum of four days availability in season, and occasional special events may necessitate work outside of this time frame.

 

Requirements:


  • Ability to lead and supervise house operations and team members when assigned by Team Leader.  This includes making daily rotation sheets, utilizing the outside radio to communicate with security and greeters upon motor coach arrival, conduct guided tours and other duties as assigned.

  • Ability to clearly communicate information and directions to diverse groups of people while providing a pleasant environment for guests.

  • Maintain high levels of communication with all Visitor Experience personnel and caretaking staff within the assigned houses.

  • Conduct coaching and performance reviews for guide staff under the direction of the Visitor Experience Management team.

  • Ensure guide staff is following dress code, share responsibility for checking and replenishing all of the supplies and forms necessary to operate the suite of house museums.

  • Ability to evaluate/interpret visitor complaints by active listening and deducing a logical series of events.

  • Ability to make rational decisions in various situations and discern when supervisory assistance is required in resolving an issue.

  • Contact 911 in case of accident or incident and complete and transmit forms electronically.

  • Exhibit a professional demeanor at all times.

  • Associate degree preferred or equivalent years as a Tour Guide with the PSNC.

  • Computer proficiency to include navigating Windows based operating systems, working knowledge of Microsoft Office Suite and the ability to create, save, scan and send documents via Outlook.  Should also be familiar with using telephones, two-way radios, headsets, printers, scanners, copiers, and other electronic devices.

     

     

     

     

 

OPen until
Until Filled

How to apply
Please email a cover letter and resume with contact information for professional references to humanresources@newportmansions.org, or mail to 424 Bellevue Avenue, Newport, RI 02840.
Vicki Miller
Phone: 401-847-1000
Fax: 401-847-1361
ADDRESS
424 Bellevue Ave
Newport, RI 02840

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