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Manager of Operations and Visitor Services

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Posted: 08/20/2018

Museum at Eldridge Street
Visitor Services

The Museum at Eldridge Street, a non-sectarian cultural organization, was founded with a mission to restore and interpret its home, the historic 1887 Eldridge Street Synagogue. The Museum welcomes people of all backgrounds with educational and cultural programs inspired by the landmark building and its rich community in the Lower East Side neighborhood. Opened in 1887, the synagogue is the first great house of worship built in America by Jewish immigrants from Eastern Europe. Today, it is the only public marker remaining of the great wave of Jewish migration to the Lower East Side. Exhibits, tours, cultural events and educational programs tell the story of Jewish immigrant life, explore architecture and historic preservation, inspire reflection on cultural continuity, and foster collaboration and exchange between people of all faiths, heritages and interests.

Manager of Operations and Visitor Services
Professional Opportunity
New York, NY
Open Until
Until Filled

The Manager of Operations and Visitor Services role is essential in ensuring that all visitors have a welcoming, engaging, and accessible experience while visiting the Museum at Eldridge Street, and that all Museum facilities are in impeccable condition to welcome the public. The primary responsibilities of this position involve management of the Museums tour operations, customer engagement, and Museum facilities. This role is crucial to the success of the Museum as the historic building is our greatest asset and a visitors first interaction with the building and the staff must be of the highest standard. This is a full-time salaried position reporting to the Executive Director. The hours are, generally, 9 AM to 5PM located at the Museum, Monday Friday. Some evenings required.



Administrative Oversight and Planning

·         Define strategic goals for the Visitor Services Department

·         Implement documentation of visitor statistics, and provide regular reports for funders

·         Collaborate with the Manager of Public Programs and other to ensure success of public programs

·         Monitor best practices in the field of visitor services in order to improve upon and develop new amenities and services

·         Oversee departmental cash handling and control, recordkeeping systems, data entry and accounting systems

·         Oversee Visitor Services Associate in their role at admissions and docent scheduling


Day-to-Day Operations and Facilities Management

·         Ensure that operation systems, staff and docents are in place for daily museum activities

·         Manage the building as a public-facing site, with an eye toward improvements in condition, visitor comfort, efficiency, etc.

·         Oversee all building systems including: fire alarm and security systems, pest control, HVAC, elevator, phone and internet services; ensure building is up to code and compliant with all standards

·         Coordinate with contract services and vendors for ongoing maintenance of building systems and repairs when needed

Visitor Accommodations

·         Develop and update policies, procedures, and materials to support visitor service standards, and enhance safety, traffic flow, accessibility, and visitor satisfaction

·         Manage communication and booking for group tours

·         Supervise operations of public tours, group tours, and gift shop

·         Proactively anticipate and address visitor needs

·         Manage systems to receive and respond to visitor feedback

·         Conduct tours, when necessary, to groups or individuals


Group and Public Tours

How to apply
To apply for the positions, please send a resume and cover letter to bdimum@eldridgestreet.org with “Manager of Operations and Visitor Services” in the subject line. Please, no phone calls. The Museum at Eldridge Street, founded as the Eldridge Street Project in 1986, presents the culture, history and traditions of the great wave of Jewish immigrants to the Lower East Side, drawing parallels with the diverse cultural communities that have settled in America. The Museum is located within the 1887 Eldridge Street Synagogue, a National Historic Landmark. Nearly lost to time, harsh weather and limited use, the synagogue has been faithfully restored to its original, evocative grandeur. Tours, exhibits, and public and educational programs tell the story of the generations that carried religious and communal traditions to a new country, and celebrate America’s broad cultural traditions.

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